![]() Once an installer is created, you can share the link to the installer with anyone. Once the computer is added, you'll need to manually change remote access settings for the computer from the Team dashboard. Important note: If you don't set access permissions for a computer in the installer's setting, by default no one in your team (including administrators) will have remote access to the computer once it's added. You can create more than one installer for your Team. Any access groups and users listed in the remote access permissions section will automatically get access to computers added via this installer. Give the installer a name and then set remote access permissions. Open up your Teams dashboard and then click Add Computers -> New Installer. How to create preconfigured installers for your team Preconfigured installers can be downloaded via public, shareable links and can be revoked anytime. Any settings you define for the installer, like remote access settings, will also be automatically applied to the computer when the installer is run. When the installer is run on a computer, it will be automatically added to your Team without any user intervention. Preconfigured installers let you create customized Jump Desktop Connect installers for your Team. To save time and securely add computers to your team we recommend create preconfigured installers for your team.Īdd new computers to your team using preconfigured team installers Please contact for a refund - they'll get back to you within 24 hours with refund instructions.You can add computers to your team by installing the Jump Desktop Connect app on the computer. I'm sorry Jump Desktop didn't work for you. It's okay if you shut down the display or power down the disks but the computer must be 'on' and connected to the internet to be reliably remote controlled. ![]() That being said - the most reliable way to connect to your computers is to make sure they are set to not go to sleep when they are connected to a power source. There are ways to 'hack' around this by making sure at least one computer in your home network is set to NOT sleep and once you're in that computer you can use it to wake up other computers on the same network. Open up the Power Options applet in the Control Panel and make sure your PC is set to not go to sleep when connected to a power There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. MacOS 13 or later: Open up System Preferences -> Displays -> click Advanced button -> turn on the option Prevent automatic sleeping on power adapter when the display is off MacOS 12 or earlier: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section. Once you've enabled the settings be sure to test your configuration.įor reliable remote access we generally recommend setting your computer to not go to sleep. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Right click your network adapter and click Properties. On Windows: Open Device Manager -> Network Adapters. Make sure Wake for Network Access is enabled. On Mac: Open System Preferences -> Energy Saver. How To Configure Wake For Network Access: ![]() If you're connecting to a laptop, make sure it's connected to a power source.not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account. If you're connecting from the internet (i.e.Make sure your computer is configured to wake up on network access (see below). ![]() Here's what you need to do to make sure your computer wakes up when you connect: When initiating a remote connection, Jump will try to wake up your computer if it's offline. Jump Desktop now supports wake-on-lan (WOL) for automatic connections. ![]()
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